FAQ2016-11-03T02:36:50+00:00
Why book through this site?2016-02-06T10:03:59+00:00

1) Because you get the best rates. Guaranteed!
Because this way you join our initiative ‘The best rate. Guaranteed!’ and you are sure of booking at our best rates published in the Internet.

2) Direct contact between you and the hotel
Because there is no intermediary that increases rates or causes delays in booking. The hotel manages directly the availability and rates that you find published in this site.

3) Guaranteed booking
Because when you book through this site your stay is guaranteed, otherwise we’ll find you an accommodation of corresponding quality and price.

4) No intermediation costs
Because we do not apply any handling fee so that you are sure that you get the best rate.

5) Privacy and confidentiality
Because, when you book or subscribe to receive communications about our offers, you don’t have to worry about your information being distributed or sold.

6) Security
Because your booking is processed by a secure system and your information is automatically encrypted, so that you don’t have to worry about anything.

What’s your Privacy Policy?2018-09-19T11:16:44+00:00

GDPR
ART. 13 OF EU REG. 679/2016, THE EUROPEAN REGULATION ON THE PROTECTION OF PERSONAL DATA
ITALIAN LEGISLATIVE DECREE N. 101/2018

INTRODUCTION
The means of managing the site are described in the section Our site’s safety policies, which provides Information for data subjects in accordance with art. 13 of EU Reg. 679/2016, the European Regulation on the protection of personal data (hereinafter also “the Regulation”), for anyone interacting with the web services provided by the site but not also for any other websites consulted by the user through links.
In order to ensure maximum compliance with applicable privacy regulations the Company has established a specific organisation, described in the section Privacy Policies.

OUR SITE’S SAFETY POLICIES AND USER INFORMATION
This page describes the means of managing the site with regard to the processing of the personal data of the users consulting it.
Go to the section above to find out about the Owner, the list of Data Processors and the rights of data subjects (in accordance with arts. 15-22 of the Regulation).

DATA PROVIDED VOLUNTARILY BY THE USER
The optional, explicit and voluntary sending of emails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, which is necessary to respond to requests, as well as any other personal data included in the email.

The above personal data will be processed solely in order to enable our Company, the Data Controller, to respond to questions, doubts or requests for clarification or to receive users’ suggestions.

We inform you that the optional, explicit and voluntary sending of your personal data (for example voluntary sending of your curriculum vitae, personal data that you have included in information enquiries for reservations and/or for requests for our special offers and/or the use of the online booking system and/or the subscription to the newsletter for receiving commercial and promotional communications) are processed by our Company respecting your rights, your fundamental freedoms, and anyway in compliance with the law. The consent for processing optional, explicit and voluntary sended personal data is implicit. Your optional, explicit and voluntary sended personal data will be processed only to meet your requests (personnel selection, providing answers to your information enquiries, processing your booking request for the hotel services provided by our Company).

Your data can be processed with both computer and/or paper tools. The data will not be distributed and may be known by collaborators of our Company who are specifically authorised to process them, in their capacity as Managers or Persons Responsible.

Privacy regulations (arts. 15-22 of the Regulation) guarantee you the right to access data concerning you at all times, as well as to correct and/or make additions to them, if they are inaccurate or incomplete, to delete them or to limit their processing, if the relevant conditions are present, to object to their processing for reasons linked to your particular situation, to the portability of the data provided by you, where processed in an automated manner for the contractual services requested by you, within the limits established by the Regulation (art. 20).
The Data Controller is CA s.r.l. Eurogarden Hotel  with registered office at Via dei Billi 2/A 40064 Ozzano dell‘Emilia (Bo) The “Data Protection Officer” is at your disposal for any doubts or clarifications: to do this  you can contact him at the indicated address of CA s.r.l.  at privacy@eurogardenhotel.com which you can also contact, as well as to exercise your rights, to find out the updated list of categories of data recipients. This is without prejudice to your right to make a complaint to the Italian Data Protection Authority where considered necessary to protect your personal data and your rights in this regard.

Specific summary information will be progressively provided or shown on the site’s pages prepared for particular services at request.

The user is free to provide the personal data shown in the request forms or howsoever indicated in communications with the company Office to request the sending of informative material or other communications. Failure to provide these data could make it impossible to obtain what is requested.

BROWSING DATA
The computer systems and software procedures used for the functioning of this website acquire, in the course of their normal operation, certain personal data the transmission of which is implicit in the use of internet communication protocols. These consist of information that is not collected in order to be associated with identified data subjects but that by its very nature could allow users to be identified through processing and association with data held by third parties. This category of data includes IP address or domain names of computers used by users who connect to the site, addresses in URI (Uniform Resource Identifier) notation of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the digital code indicating the status of the response given by the server (successfully completed, error, etc.) and other parameters relating to the user’s operating system and computer environment. These data are used for the sole purpose of obtaining anonymous statistical information about the use of the site and for checking that it is functioning correctly and are periodically deleted. These data could be used to ascertain liability in the event of potential computer crimes.

COOKIES
To find out more see our cookie policy

MEANS OF PROCESSING
Personal data are processed with automated tools for such time as is strictly necessary to achieve the objectives for which they are collected. Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorised access.

PRIVACY POLICIES
Our Company processes the personal data of third parties – actual and potential clients, collaborators – always adopting all measures necessary to ensure the confidentiality and security of the data processed.
In application of application regulations with regard to the protection of personal data (Regulations), the organisation is as follows:

  • The Data Controller is CA s.r.l. Eurogarden Hotel  with registered office at Via dei Billi 2/A 40064 Ozzano dell‘Emilia (Bo);
  • The Company also makes use of parties outside the organisation to whom it entrusts part of its production process;
  • Parties processing personal data are given specific instructions and receive a training plan and continuous updates;
  • The Company acquires only such personal data as are strictly necessary for carrying out the services requested or for the purposes for which they were collected, providing specific information;
  • In order to guarantee the exercising of the rights established by arts. 15-22 of the Regulation (access to information and other rights) and to provide further information with regard to the protection of personal data, each data subject may contact the Data Protection Officer at:

CA s.r.l. Eurogarden Hotel
Via dei Billi 2/A
I-40064 Ozzano dell‘Emilia (Bo)
e-mail: privacy@eurogardenhotel.com

to obtain confirmation of the existence or otherwise of personal data concerning them, even if not yet registered, and their communication in intelligible form.

By contacting the Data Protection Officer the data subject can also:

  • obtain information about the origin, purposes and methods of processing of data concerning them;
  • obtain the deletion, transformation into an anonymous format or block of data processed in breach of the law, updating, correction and/or supplementation of data;
  • obtain information about the parties or categories of parties to whom data are communicated or who could become aware of them in their capacity as Managers or Persons Responsible;
  • obtain information about the parties who could become aware of the data in their capacity as Managers or Persons Responsible, including as a result of activities carried out by other companies on the basis of service contracts;
  • request the portability of the data provided by them, where processed in an automated way for the contractual services requested by them, within the limits established by the Regulation (art. 20).

CONSENT
Each guest who arrives to Eurogarden Hotel will be subjected to the information on the use of his personal data and his rights to view and express his consent or denial on the processing of data for contractual and commercial promotion purposes.

REGULATION
Italian Data Protection Authority’s site

Is it possible to cancel a reservation?2016-02-06T10:01:48+00:00

Your credit card will not be charged if the cancellation and/or change is made prior to the deadline specified in the booking stages (the cancellation deadline is always specified while the on-line booking and is reported in the booking confirmation that you receive via e-mail).
In case of late cancellation or no-show, a fee will be charged (specified both during the booking stages and in the booking confirmation that you receive by e-mail).
To cancel a reservation it is necessary to use the same channel used for booking: a booking made online shall be cancelled online, just like a reservation made through a Booking Centre or a Travel Agent can only be changed through that Booking Centre or Travel Agent. If notice of early departure is given after the arrival, the whole stay booked will be charged.

How can I cancel an on-line reservation?2016-02-06T10:00:13+00:00

Within the deadline set it is possible to change and/or cancel the reservations by using the booking code communicated with the immediate confirmation that you receive by e-mail.

At what time is breakfast served?2016-02-06T09:59:23+00:00

In our hotel a rich buffet breakfast can be enjoyed from 07:00 to 10.00.
If you have different requirements, please arrange it directly with the Receptions.

Can I leave my luggage at the hotel?2016-02-06T09:58:21+00:00

Luggage can be stored at the hotel until the time of departure.

Where can I park my car?2016-02-06T09:57:53+00:00

Our hotel have a garage and the possibility of using the big hotel parking area free of charge.
On booking or upon arrival you can make a request for a parking place in the hotel garage.

Which credit cards are accepted?2016-02-06T09:56:56+00:00

We accept all major cards: American Express – Visa – Diners –  Master Card – Maestro.

Is there a shuttle service from/to the showground?2016-02-06T09:55:14+00:00

Availability of low cost shuttle service (green shuttle) to/from hotel to/from airport and Bologna exhibition with reservation within 9.00 pm of the day before.
Further details can be asked directly at the hotel.

Is there a shuttle service from/to the airport?2016-02-06T09:54:21+00:00

Upon request, we can provide you with a car rental service for your trips. There is also a shuttle service, called Aerobus, that arrives inside the airport and can be boarded every half an hour at the central railway station.

Is it secure to book online by credit card?2016-02-06T09:53:39+00:00

Sure it is: THE DATA TRANSMISSION IS SECURED BY SSL ENCRYPTION.
Usually Our hotel don’t charge your credit card (except the non refundable rates).
Payment shall be made at the hotel in cash or by credit card.
Credit card data are required as a booking guarantee. Credit cards are charged only in case the reservation is cancelled after the cancellation deadline specified in the booking stager or if the guest fails to arrive.

Are animals welcome?2016-02-06T09:52:10+00:00

Small size pets are welcome, provided their presence is communicated on booking.

At what time is the room available on the day of arrival?2016-02-06T09:51:20+00:00

We are glad to put the room to the disposal of our Guests as soon as possible.
If all rooms are occupied during the previous night, your room will be available by 12:00

By what time is the room to be left?2016-02-06T09:50:19+00:00

We kindly ask our Guests to leave the room by 12:00 on the day of departure; should it not be possible, we ask you to inform the Reception.

Availability

Eurogarden Hotel is using cookies to deliver a better service. By using our website, you agree to our policy on cookies usage. If you want to learn more or deny your consent continue to read our cookie policy I ACCEPT